This systematic review analyses the existing research on service quality in football academies, focusing on its impact on user satisfaction and loyalty. Several factors can influence user satisfaction in football academies. Some of them are: academy infrastructure, quality of training, expert and professional staff, location and environment of the academy, status and reputation of the academy, levels of competition, as well as prospects in terms of career progression and career management in youth football. All of these factors contribute to better service and directly influence the increase in user satisfaction and loyalty, i.e., future members of the academy. For this reason, it is necessary to analyse the existing research on this topic to understand the measurement of service quality and the impact it has on the value and satisfaction of athletes. This systematic review aims to investigate service quality and to analyze the current state and factors that influence quality in the management of football academies. For this research, the electronic databases Web of Science, Scopus, and Google Scholar were searched to find relevant articles on this topic. The following inclusion criteria were applied during the search: only topics related to service quality, scientific papers covering the field of management, papers written in English, papers published from 2009 to the present, and full-text papers available. The results of the selected studies for this research showed that service quality is a key factor in achieving a high level of user loyalty towards a football academy.
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